Planning done CHECK...........No wait... what do you mean we don't have a reservation?

Well, as I said before "planning is never really done until the trip is over"! Yesterday, I started to add addresses to our Itinerary spreadsheet so that I would have all the addresses to tell our cab drivers where to take us (told you we are planners), but when I tried to look at the reservation that we made back in June for the Holiday Inn for our first night in Australia (Cairns), my reservation  on their website had been deleted! I promptly called the 1-800 number listed on my email confirmation and I was told that that property was no longer in the Holiday Inn portfolio, as it had been removed on October 1st.  The help desk told me there was nothing they could do although we are now days away from being in Cairns. I asked to speak to a supervisor who put me through to their Customer Care department. After a couple of conversations with other folks there, I was told that that property had been transferred to Hilton ownership under the name of their DoubleTree brand. So now what do I do I ask them. I was told that I would now need to call them (Hilton Reservations). "I am not doing that" says I. "I bought the room from you and this is your issue to resolve", another couple of people later, I finally found a lady who volunteered to call the hotel in Cairns and confirm  my reservation while I was on the phone. The DoubleTree front desk confirmed my reservation and gave me a new confirmation number. I say "thank you" and then ask "could someone email me a NEW confirmation so that I have a copy to present  the front desk when I arrive"................................. wait for it.............................wait for it...................  "sorry" they both say, neither group can do that! The reservation is no longer in the Holiday Inn system and Hilton doesn't have because it wasn't generated in their reservation system. DAMN IT FOLKS!!!! Anyway I WAS ASSURED, we had a reservation and the NEW confirmation number is all I will have when I show up at their front desk after flying for 32 hours. I probably won't be the bubbly warm person that you all know and love when I get there, so I hope that this will be a non-event, or there might be an international incident on the local news, just sayin'  :)