We had thought we were done with our planning, but life has
a way of throwing you a curve ball when you least expect it! Here is the back
story. We had booked each flight of our journey independently and saved almost
$1000 by waiting for each leg to go on sale, and buying them lower than the
quoted price, if we had bought them all at the same time. The plan was working
until Virgin Australia (partner of Delta) moved the flight from LAX to Sydney
making it arrive 2 hours later, therefore making us miss our connecting flight
to our final destination of the day Cairns (Great Barrier Reef). Well Delta
with whom I booked the flight told me that I needed to work that out with
Virgin Australia, and VA told me that I needed to work that out with Delta. In
addition we bought the Virgin Australia trip from Sydney to Cairns from Orbits,
who told me that they would move us to the next flight for a combined
additional cost of $1004, when I only paid $750 for the original tickets and so
began a 4 hour phone call to make sure that we would not be left for a night in
Sydney! So although both tickets were
for the same airline Virgin Australia said even though the created the problem,
if I wanted to get it fixed, I would have to pay the additional $1004 to
Orbits. After seeing the result of my daughter using social media to help
resolve an issue with Sears, I posted a blasting message on Virgin Australia’s
main Facebook page while waiting on the phone, and within about 20 minutes my
agent quickly came back on the line to say they (Orbits) were going to wave all
additional charges except a $90 Admin Fee, but they would give me $90 voucher
to use on any future bookings. We will have to spend 4 more hours in the Sydney
airport, but we will at least get to our our final destination for the day So it
looks like merchants are really paying attention to their image on “Social
Media Land”. Thanks Rach! This is how our
trip looks at a high level, once we arrive in Sydney, Australia. Less than 2 weeks out now! G'day Mates
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