Thursday, December 11, 2014

One Scare, but our Planning is Finally Complete................ I Think


We had thought we were done with our planning, but life has a way of throwing you a curve ball when you least expect it! Here is the back story. We had booked each flight of our journey independently and saved almost $1000 by waiting for each leg to go on sale, and buying them lower than the quoted price, if we had bought them all at the same time. The plan was working until Virgin Australia (partner of Delta) moved the flight from LAX to Sydney making it arrive 2 hours later, therefore making us miss our connecting flight to our final destination of the day Cairns (Great Barrier Reef). Well Delta with whom I booked the flight told me that I needed to work that out with Virgin Australia, and VA told me that I needed to work that out with Delta. In addition we bought the Virgin Australia trip from Sydney to Cairns from Orbits, who told me that they would move us to the next flight for a combined additional cost of $1004, when I only paid $750 for the original tickets and so began a 4 hour phone call to make sure that we would not be left for a night in Sydney!  So although both tickets were for the same airline Virgin Australia said even though the created the problem, if I wanted to get it fixed, I would have to pay the additional $1004 to Orbits. After seeing the result of my daughter using social media to help resolve an issue with Sears, I posted a blasting message on Virgin Australia’s main Facebook page while waiting on the phone, and within about 20 minutes my agent quickly came back on the line to say they (Orbits) were going to wave all additional charges except a $90 Admin Fee, but they would give me $90 voucher to use on any future bookings. We will have to spend 4 more hours in the Sydney airport, but we will at least get to our our final destination for the day So it looks like merchants are really paying attention to their image on “Social Media Land”. Thanks Rach!   This is how our trip looks at a high level, once we arrive in Sydney, Australia. Less than 2 weeks out now! G'day Mates






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